How it Works
SOME POPULAR QUESTIONS:
ORDERING & TRYING ON THE DRESSES
Does GMD have a physical shop?
Yes, we have a showroom in London SW6 where you can come and try on dresses. Please email email@example.com to book an
Can I order online and try on more than one item?
Yes, you can borrow a maximum of 3 dresses at one time. Should you order and try on multiple dresses, we will refund you for
How will I know if you have received my order?
After you place your order, you will receive an automatic email from us acknowledging that your order has been received.
How much do the dresses cost to hire?
Every dress has a price. You can hire dresses event by event, or join our INFINITE membership which is a monthly subscription for
£99. This entitles you to unlimited dress hires all month.
I only want 1 dress for my event, can I order 3, choose 1 and return the others for a refund?
Yes this is exactly how it works. You are allowed to order up to 3 dresses. We will deliver them to you. After the event your
return them all in the same box. Once we receive them back we will refund you for the dresses which you did not wear.
How do Girl Meets Dress know which one i have worn?
Just like all shops, the dresses are tagged.
Can I Try on a dress before my event date?
YES, you will see 2 options at the checkout, depending on how soon your event is:
Option 1: FREE: When your dresses are delivered for your event, you will try them on. We will refund for anything you decide not to
Option 2: £30 per order: If your event is MORE than 4 weeks away from the date you place the order you can opt to use our ADVANCE
TRY ON service. Select this option at the checkout. You will receive the dresses ASAP to choose which one to have re-delivered back
to you for the event. This service is £30 (non refundable) All delivery and returns are free.
How do I ensure that I find a dress that fits?
The Girl Meets Dress stylists are on hand to give advice by phone, email or live chat. Most dresses are a standard fit so the best
thing to do is order your normal UK size. Ordering 2-3 dresses so you have back up options is always a good idea. For long gowns,
we have various lengths of all the dresses. The GMD mission is to ensure you look your best at your upcoming event.
Can I receive a refund if the dress I order doesn't fit?
Yes, once the dresses are back with us, we will process a refund for anything you haven't worn.
Can I get insurance on my dress?
Yes, we have an optional insurance option to select at the checkout stage.
The charge is £7 and covers minor accidental damage such as a zip break or any normal stains.
How long can I borrow a dress for?
On the website you select the option to borrow each dress for either 2 nights or 7 nights. If you need longer, perhaps you are
going abroad, no problem! Just email us at firstname.lastname@example.org.
When does my rental period begin and end?
Your rental period starts on the day your dresses are delivered, for example, for a 2 night hire, delivered on a Tuesday, you would
need to drop your box into your local Post Office on Thursday before 5pm (2 nights later). We ignore Sunday as the post offices are
DELIVERY & SHIPPING
How much does delivery cost?
UK Next Day delivry is FREE. All UK orders also have FREE returns.
In London we offer a Same Day service which is £20.00
How do I know my order will arrive in time?
On the day of your delivery you will receive a 1 hour delivery window from our courier service. You will be kept informed about
dispatch, delivery time etc.
RETURNING YOUR DRESS
How do I return my dress?
Returning the dresses is quick and easy.
Using the original packaging, stick the GIRL MEETS DRESS return address label provided inside the box, fill out the returns form
enclosed. Drop your box at the local Post Office. keep your receipt safe.
When will I receive my refund?
After we have received your box back, we will process the refund and notify you via e-mail.
What if I receive a dress but it doesn't fit?
Hopefully you will try on a few dresses so one of them is the perfect ft. If you want swap sizes just email
email@example.com. Otherwise simply return the box to us for a full refund.
How do I contact customer care?
We recommend you contacting us by email on firstname.lastname@example.org
Or by telephone on 0207 498 9131.
We also have a LIVE CHAT function which you will see in the bottom right hand corner of your screen. You can use this to ask us
questions. When we are offline you can also leave a message.
If your question isn't answered here you can e-mail your questions to email@example.com