Reminder: How does it work?
ORDERING & TRYING ON
Does GMD have a physical shop?
Our showroom is closed at the moment. You can find all our dresses on the website.
Can I order online and try on a few dresses?
Yes, you can borrow a maximum of 3-4 dresses at one time. Should you order and try on multiple dresses, we will refund you for anything unsuitable.
How much do the dresses cost to hire?
Every dress has a price. You can hire dresses individually event by event, or join our INFINITE membership which is a monthly subscription for £99. This entitles you to Free unlimited dress hires all month.
Is there a special offer / discount code for new customers? Yes, if this is your 1st order with Girl Meets Dress, we extend £10 off when you join our newsletter email list. You can do this on the website. You will be emailed the promotional code to enter at the checkout stage. *For dresses over £50 / 2 nights, UK customers only.
I only want 1 dress for my event, can I order 3, choose 1 and return the others for a refund?
Yes this is exactly how it works. You are allowed to order up to 3 dresses. We will deliver them to you. After the event your return them all in the same box. Once we receive them back we will refund you for the dresses which you did not wear.
Can I try on the dresses weeks/ months before my event date?
YES, you will see 2 options at the checkout:
Option 1: FREE: When your dresses are delivered for your event, you will try them on. We will refund for anything you decide not to wear. Option 2: ADVANCE TRY ON/£30 per order: If your event is MORE than 4 weeks away from the date you place the order you can opt to use our service. Select this option at the checkout. You will receive the dresses ASAP to choose which one to have re-delivered back to you for the event. This service is £30 (non refundable) All delivery and returns are free.
I am not very tall, will the gowns be too long? We have various lengths of all the dresses. Order normally and tell us if you are concerned. The GMD mission is to ensure you look your best at your upcoming event.
Can I receive a refund if some / all of the dresses I order don't fit?
Yes, once the dresses are back with us, we will process a refund for anything you have not worn.
Can I add accidental damage insurance on my dresses?
Yes, we have an optional £7 insurance option to select at the checkout stage. This covers minor accidental damage such as a zip break or any normal stains.
How long can I borrow a dress for?
On the website you select the option to borrow each dress for either 2 nights or 7 nights. If you need longer, perhaps you are going abroad, no problem! Just email us at enquiries@girlmeetsdress.com.
When does my rental period begin and end?
Your rental period starts on the day your dresses are delivered, for example, for a 2 night hire, delivered on a Tuesday, you would need to drop your box into your local Post Office on Thursday before 5pm (2 nights later). We ignore Sunday as the post offices are closed, so for weekend 2 night events, delivery is Friday and return is Monday.
DELIVERY
How much does delivery cost?
All UK orders have FREE delivery + returns.
In central London we offer a Same Day service which is £20.
How do I know my order will arrive in time?
Girl Meets Dress will keep in touch so you will know when we dispatch your order. You have told us your event date, so we know exactly when you need the dresses.
If you booked a 2 night rental, the dresses can arrive up until the day before your event and you keep them for 2 nights from delivery date. If you booked a 7 night rental, we will deliver a few days before / the week before your event. You will keep the dresses for 7 nights from delivery date.
On the day of your delivery you will receive a 1 hour delivery window from our courier DHL. You will be kept informed about dispatch, delivery time etc.
RETURNING YOUR DRESS
How do I return my dress?
Returning the dresses is quick and easy.
Using the original packaging. Stick the provided address label onto the parcel. Drop your package at your local Post Office using Royal Mail 1st class. Keep your receipt safe. We will refund you for return delivery.
When will I receive my refund?
After we have received your parcel back, we will process the refund and notify you via e-mail. Standard returns can take up to 14 working days, depending on the time of the year / season.
CONTACT US
How do I contact customer service?
Email: showroom@girlmeetsdress.com
Or by telephone on 0207 498 9131.
We also have a LIVE CHAT function which you will see in the bottom right hand corner of your screen. When we are offline you can also leave a message.